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Please do not hesitate to contact me if you require any further assistance, I will be happy to help you. They are continuous actions that modify an ongoing process, rather than discrete commands, and cannot be edited. Avoid using USB hubs, keyboard/monitor ports, or docking stations with the tablets, as they can cause inconsistent behavior. These are all modifiers, rather than shortcuts. As always, make sure your tablet is connected directly to your computer. Once the installation is complete, and the system is stable, connect the tablet to USB. Now download and install the latest driver from: Please use the First Aid tool in your Disk Utility to do a repair of your disk permissions. When it comes back on, open Finder, go to Applications and then Utilities. Users//Library/Preferences/ Īfter this is complete then there should not be any leftover files of a previous Wacom driver file. Please check for Wacom related files in the Preferences folder and remove them if present: Here, enter ~/Library to access the current user's Library folder. To access it, you must select 'Go' from the top of Finder and select 'Go to folder.’. On OS X 10.7 Lion or later, the User Library folder has been hidden. The same will have to be checked in any respective User’s folder on the system. Library/PreferencePanes/ WacomTablet.prefpane Once there, please access your main hard drive (by default should be named Macintosh HD) and check if anything is left behind in the folders listed below, delete only the files listed if present: Please open Finder, click on Go, and then click on Computer. Make sure to create a back up of your preferences first if necessary.)Īfter removing the driver with the utility, please manually check if anything was left behind. (If uninstall is not available, click on the lock icon on the bottom of the window to enable this option. Using this utility, please remove all user's preferences and uninstall the driver. Locate any Wacom Tablet folder and open the Wacom Tablet Utility in it. Next, open Finder, then click on Go (at the top of the screen near the Apple menu,) and go to Applications. Please follow the steps outlined below in order to completely remove the current driver and install the latest recommended driver:įirst, disconnect the tablet from the computer. Like we talked, this could be due to some driver or preference file that is outdated or corrupt and it needs to be removed. I am sorry that you are having this inconvenience with your tablet. Thank you for contacting Wacom Customer Support. This is what I got from when I called Wacom Tech Support, hope it helps:
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